Exchange Policy

At Olive Glo, we want you to be completely happy with your purchase. If for any reason you would like to exchange your item, we are here to assist you. Please read our exchange policy carefully to ensure a smooth process.

  1. Exchange Eligibility

We accept exchanges under the following conditions:

  • The product is unused, unopened, and in its original condition.
  • The product is returned within 7 days from the date of delivery.
  • The product is in its original packaging with all seals, labels, and documentation intact.

Please note, we only accept exchanges for products purchased directly from the Olive Glo website. We do not accept exchanges for used or opened products due to hygiene reasons.

  1. How to Initiate an Exchange

To initiate an exchange, please follow these steps:

  1. Contact Us: Send an email to info@oliveglo.co with your order number and the reason for the exchange. If you wish to exchange for a different product, kindly mention the item you want in exchange.
  2. Exchange Authorization: Our customer support team will review your request and provide an exchange authorization, along with instructions on how to return the item.
  3. Return Shipping: You will be responsible for the cost of return shipping, unless the exchange is due to a defective or damaged product. Please make sure the item is securely packaged to prevent damage during the return process.
  1. Product Exchange

After we receive the returned product and verify that it meets our exchange criteria, we will send out the new item to you as per your request. The new product will be shipped once the returned item is processed and approved.

  1. Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be exchanged:

  • Opened or used skincare and haircare products.
  • Gift cards or promotional items.
  1. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of receiving the item. We will assist you in exchanging the item for a new one, or issue a refund if necessary, depending on availability and your preference.

  1. Contact Us

If you have any questions or would like to initiate an exchange, please feel free to reach out to us:

  • Email: info@oliveglo.co
  • Phone: 0317 8884590 
  • Whatsapp: 0317 8884590
  1. Policy Updates

Olive Glo reserves the right to update or change this exchange policy at any time. Any changes will be posted on this page, and we recommend reviewing it periodically.

Shop by Skin Care Concern at Olive Glo

At Olive Glo, we understand that every skin is unique, and that’s why we’ve created a space where you can shop for products tailored to your individual skin concerns. Whether you're dealing with pigmentation, acne, fine lines, open pores, or something else, we’ve got you covered with our wide range of effective solutions. We believe that the right products can truly transform your skin, and we’re here to help you find just what you need.

Your Skin, Your Concern, Your Solution

We know that skin care isn’t a one-size-fits-all approach. That’s why we’ve carefully selected a variety of products that specifically target your skin’s needs. No matter what you’re facing, Olive Glo offers the perfect solution for: Pigmentation: Struggling with dark spots or an uneven skin tone? Our products designed for pigmentation can help brighten and even out your complexion, leaving you with smoother, glowing skin. Acne & Blemishes: Acne can be tough, but we’ve got the right treatments to clear your skin. From soothing creams to acne-fighting serums, we’ve got products to help you achieve a clearer, healthier look. Fine Lines & Wrinkles: If you're looking for smoother, youthful skin, our anti-aging solutions work wonders. Reduce the appearance of fine lines and wrinkles and give your skin a fresh, revitalized feel. Sun Damage: We all know how damaging the sun can be. Our sunscreens and sun damage products are here to protect your skin from harmful UV rays and keep it looking healthy and vibrant. Open Pores: Open pores can lead to a rougher skin texture and are often associated with acne. Our specially formulated products can help minimize the appearance of open pores, leaving your skin smooth and refined.

Why Choose Olive Glo for Your Skin Care Needs?

Formulated with Care: We use only the best ingredients, blending advanced skincare formulas with natural, effective components to deliver visible results. Targeted Solutions: We understand that your skin concerns deserve attention, which is why we offer products that cater to specific needs, from pigmentation to acne and open pores to wrinkles. Luxury That Works: Our products not only feel great on your skin but also deliver on their promises. Pamper yourself while achieving healthy, glowing skin. Ready for Beautiful, Healthy Skin? Whatever your skin concern, Olive Glo has the right products to help you achieve your skin goals. Shop by concern, find what works for you, and start your skincare journey today. It’s time to let your skin shine!