Cancellation Policy

At Olive Glo, we strive to provide a seamless shopping experience. If you wish to cancel your order, please review our cancellation policy below to ensure that your request is handled efficiently.

  1. Order Cancellation Eligibility

You can cancel your order under the following conditions:

  • Cancellation requests must be made within 24 hours of placing the order.
  • The cancellation request must be submitted before the order has been processed or shipped.

Once an order is processed or shipped, it cannot be canceled, and you will need to follow our return policy if you wish to return the item after delivery.

  1. How to Cancel an Order

To cancel an order, please follow these steps:

  1. Contact Us: Email us at info@oliveglo.co with your order number and a request to cancel your order. Make sure to include any relevant details to speed up the process.
  2. Cancellation Confirmation: Our customer service team will review your request and confirm the cancellation. You will receive an email confirming the cancellation status of your order.
  1. Refund Process for Canceled Orders

If your order is successfully canceled within the eligible timeframe, we will issue a full refund to your original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

  1. Non-Cancellable Orders

Certain orders may not be eligible for cancellation due to the nature of the product or the stage of the processing. These may include:

  • Orders that have already been shipped.
  • Products purchased on sale or with a special offer.
  1. Contact Us

For any questions or to request an order cancellation, please feel free to reach out to our customer service team:

  • Email: info@oliveglo.co
  • Phone: 0317 8884590 
  • Whatsapp: 0317 8884590
  1. Policy Updates

Olive Glo reserves the right to update or modify this cancellation policy at any time. Any changes will be posted on this page, so we recommend reviewing it periodically for the latest information.